How can i sue verizon wireless

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Why Verizon. Why Verizon overview. Wireless coverage map. Network awards. Global coverage. Get more. Verizon Up. Device protection. Courts have many strange rules about how to serve a defendant, and your claim will be dropped if you do not follow them perfectly. So be careful! Bring your copy of your filed forms, and any other evidence that backs up your case against Verizon. Sometimes, Verizon will not show up to oppose you.

If that happens, take advantage of the situation to focus on your side of the story. Ready to sue Verizon? Start Now. Take your complaint beyond customer service and get a real resolution. Best of the Best. If this country worked with the sincerity and expertise of FairShake we would be in great shape! They got more done in a few weeks than I did in over two years. They are really a light for us in a very hard time.

Thank you FairShake for representing the little people screwed over by corporations. I was having problems with the company for months. That you could make it resolved in a few days is wonderful. It's not right what Big Business can get away with if we let them. People need to know someone is out there to help! Does your situation qualify to sue Verizon in Small Claims Court?

The amount of money : Every small claims court sets a maximum dollar amount for your claim and that means the amount of money you are asking for in compensation has to fit within those parameters. The type of relief : You can ask for two types of compensation in most lawsuits, the first being monetary an amount of money requested and the other is equitable anything other than money, like physical components.

Most small claims courts can only grant monetary awards. Send your demand letter. Or Start Your Claim Now. Author Info Last Updated: June 4, Try to resolve your issue using the normal channels but do not use from your wireless phone. Dial from your home telephone only. Press 1 for English, and press 2 to speak with a rep. Enter your mobile number. Then press zero for an agent. Be prepared. It is the best customer service on the planet when it comes to problem resolution.

Customer service will allow you to speak to what they call supervisors however, they are just glorified customer support reps who will tell you anything to get you off the phone. Avoid rude behavior, profanity or shouting at all times. The instance will be noted to your account. Once your account has been flagged it becomes very difficult to be heard, taken seriously or advanced to someone in management.

From that point you are seen as a troublemaker or an abusive client and you will not receive the benefit of the doubt or more than the required common courtesy. Try being overly polite and thankful. If you seem pleasant, thank even the lower people on the totem pole for listening, giving advice or just being pleasant about the situation they will be more inclined to advance your complaint. Provide your wireless number to the agent.

Ask them to verify the amount due. Once the agent has viewed your account and confirmed your balance, they have entered into the account database and this ultimately leaves an audit trail of who you have talked to and when. Explain your dispute and ask for a credit or adjustment, If your request is denied, ask for a management person. In many cases you will need to wait a day for a call back. That's alright, just be patient. If you get nowhere with the agent or manager who ultimately calls you back, here's the kicker:.

Tell them you are calling them as a last resort to filing in "Your City or Town's name" central district small claims court. Tell them you would like to avoid the expense and hassle of Verizon having to send a legal representative to your town's court system.

You may want to make these calls when you can sit, take notes and wait on hold. Avoid calling when you are on the road or have something pending. You may get connected to management as you are running into a meeting or dropping the call. Ask that any agreements reached over the phone are documented to your account. Underlings will often make promises to get you off the phone and not note your account of exceptions or agreements.

Don't be ugly or snide but ask them to "read the notes to the account to you". Document the names, dates, and times involved in each conversation, of who you talked to and what was said.

Get last names, case numbers and be diligent to write the information down. Do not hesitate to file a small claims lawsuit at your local courthouse if they do not give you what you want.

You do not need an attorney! Once you file, you will get a court date and Verizon Wireless will be notified the very same day you get your "date" in the mail.

Be Patient! They will call you. Don't be greedy. If they Verizon Wireless have wronged you, they will make it right. If you are just being a pain in the butt, they, and the courts, will see right through you. In December , the Verizon Wireless Pay-As-You-Go rates of 99 cents for a day of use plus 10 cents per minute, was the lowest pricing level, but Verizon Wireless customer service representatives insist you cannot change from a "post-pay" account to a "pre-pay" account without suffering a phone number change.

Explore the In-pulse plan of theirs, but explore competitors plans also, to be familiar with available offerings in the cellphone marketplace.